{"id":13,"date":"2024-08-19T12:39:02","date_gmt":"2024-08-19T12:39:02","guid":{"rendered":"https:\/\/ifortlock.my.id\/xe\/?page_id=13"},"modified":"2024-08-22T22:02:44","modified_gmt":"2024-08-22T15:02:44","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ifortlock.my.id\/xe\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div id=\"ultimate-heading-43476a232f01a9f2d\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-43476a232f01a9f2d uvc-1710 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-43476a232f01a9f2d h3'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h3 style=\"font-weight:bold;\">Overview<\/h3><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-43476a232f01a9f2d .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\"><\/p>\r\n\r\n<p style=\"text-align: justify;\">Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n<p class=\"wp-block-paragraph\" style=\"text-align: justify;\">To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n<p class=\"wp-block-paragraph\" style=\"text-align: justify;\">Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\r\n\r\n<p style=\"text-align: justify;\">Additional non-returnable items:<\/p>\r\n<ul>\r\n<li style=\"text-align: justify;\"><span style=\"font-size: 1rem;\">Gift cards<\/span><\/li>\r\n<li style=\"text-align: justify;\">Downloadable software products<\/li>\r\n<li style=\"text-align: justify;\">Some health and personal care items<\/li>\r\n<\/ul>\r\n<ul class=\"wp-block-list\" style=\"text-align: justify;\">\r\n<li style=\"list-style-type: none;\">\r\n<ul class=\"wp-block-list\">\r\n<li style=\"list-style-type: none;\">\r\n<ul class=\"wp-block-list\">\r\n<li style=\"list-style-type: none;\">\r\n<ul class=\"wp-block-list\"><\/ul>\r\n<\/li>\r\n<\/ul>\r\n<p><\/p>\r\n<\/li>\r\n<\/ul>\r\n<p><\/p>\r\n<\/li>\r\n<\/ul>\r\n<!-- \/wp:post-content -->\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->To complete your return, we require a receipt or proof of purchase.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->Please do not send your purchase back to the manufacturer.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->There are certain situations where only partial refunds are granted:<\/p>\r\n<ul>\r\n<li style=\"text-align: justify;\"><span style=\"font-size: 1rem;\">Book with obvious signs of use<\/span><\/li>\r\n<li style=\"text-align: justify;\">CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\r\n<li style=\"text-align: justify;\">Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\r\n<li style=\"text-align: justify;\">Any item that is returned more than 30 days after delivery<\/li>\r\n<\/ul>\r\n<ul class=\"wp-block-list\" style=\"text-align: justify;\">\r\n<li style=\"list-style-type: none;\">\r\n<ul class=\"wp-block-list\">\r\n<li style=\"list-style-type: none;\">\r\n<ul class=\"wp-block-list\">\r\n<li style=\"list-style-type: none;\">\r\n<ul class=\"wp-block-list\"><!-- \/wp:paragraph -->\r\n\r\n<!-- wp:list-item \/--><\/ul>\r\n<\/li>\r\n<\/ul>\r\n<p><!-- wp:list-item \/--><\/p>\r\n<\/li>\r\n<\/ul>\r\n<p><!-- wp:list-item --><\/p>\r\n<\/li>\r\n<\/ul>\r\n<p><!-- \/wp:list-item --><!-- \/wp:list -->\r\n\r\n<!-- wp:paragraph --><\/div><\/div><div id=\"ultimate-heading-85466a232f01a9fb4\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-85466a232f01a9fb4 uvc-5588 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-85466a232f01a9fb4 h3'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h3 style=\"font-weight:bold;\">Refunds<\/h3><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-85466a232f01a9fb4 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\"><\/p>\r\n<!-- \/wp:paragraph -->\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\r\n<p><!-- \/wp:paragraph --><\/div><\/div><div id=\"ultimate-heading-87146a232f01aa00e\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-87146a232f01aa00e uvc-8576 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-87146a232f01aa00e h3'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h3 style=\"font-weight:bold;\">Late or missing refunds<\/h3><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-87146a232f01aa00e .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\"><\/p>\r\n<!-- \/wp:heading -->\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->If you\u2019ve done all of this and you still have not received your refund yet, please contact us at <a href=\"mailto:info@ifortlock.my.id\">info@ifortlock.my.id<\/a>.<\/p>\r\n<p><!-- \/wp:paragraph --><\/div><\/div><div id=\"ultimate-heading-32386a232f01aa06a\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-32386a232f01aa06a uvc-3375 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-32386a232f01aa06a h3'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h3 style=\"font-weight:bold;\">Sale items<\/h3><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-32386a232f01aa06a .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\"><\/p>\r\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\r\n<p><\/div><\/div><div id=\"ultimate-heading-91866a232f01aa0ba\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-91866a232f01aa0ba uvc-9608 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-91866a232f01aa0ba h3'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h3 style=\"font-weight:bold;\">Exchanges<\/h3><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-91866a232f01aa0ba .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\"><!-- \/wp:paragraph --><\/p>\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at <a href=\"mailto:info@ifortlock.my.id\">info@ifortlock.my.id<\/a> and send your item to:<\/p>\r\n<p style=\"text-align: justify; padding-left: 40px;\"><span style=\"text-decoration: underline;\"><strong>Mitra Sinergi Solusindo<\/strong><\/span><\/p>\r\n<p style=\"text-align: justify; padding-left: 40px;\">Jalan Danau Singkarak VI \/ E3F8<br \/>Madyopuro, Kedungkandang,<br \/>Kota Malang, East Java &#8211; 65139, Indonesia<\/p>\r\n<p><\/div><\/div><div id=\"ultimate-heading-43836a232f01aa105\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-43836a232f01aa105 uvc-3009 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-43836a232f01aa105 h3'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h3 style=\"font-weight:bold;\">Gifts<\/h3><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-43836a232f01aa105 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\"><!-- wp:paragraph --><\/p>\r\n<!-- wp:paragraph --><!-- \/wp:paragraph -->\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.<\/p>\r\n<p><\/div><\/div><div id=\"ultimate-heading-88426a232f01aa161\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-88426a232f01aa161 uvc-810 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-88426a232f01aa161 h3'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h3 style=\"font-weight:bold;\">Shipping returns<\/h3><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-88426a232f01aa161 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\"><!-- \/wp:paragraph --><\/p>\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->To return your product, you should mail your product to:<\/p>\r\n<p style=\"text-align: justify; padding-left: 40px;\"><span style=\"text-decoration: underline;\"><strong>Mitra Sinergi Solusindo<\/strong><\/span><\/p>\r\n<p style=\"text-align: justify; padding-left: 40px;\">Jalan Danau Singkarak VI \/ E3F8<br \/>Madyopuro, Kedungkandang,<br \/>Kota Malang, East Java &#8211; 65139, Indonesia<\/p>\r\n<p style=\"text-align: justify;\"><!-- \/wp:paragraph --><\/p>\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n<p style=\"text-align: justify;\"><!-- \/wp:paragraph --><\/p>\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n<p style=\"text-align: justify;\"><!-- \/wp:paragraph --><\/p>\r\n<p style=\"text-align: justify;\"><!-- wp:paragraph -->If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n<p><\/div><\/div><div id=\"ultimate-heading-63416a232f01aa1af\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-63416a232f01aa1af uvc-1189 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-63416a232f01aa1af h3'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h3 style=\"font-weight:bold;\">Need help?<\/h3><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-63416a232f01aa1af .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;\"><!-- wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph --><!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->Contact us at <a href=\"mailto:info@ifortlok.my.id\">info@ifortlok.my.id<\/a> for questions related to refunds and returns.<\/p>\r\n<p><\/div><\/div>[\/vc_column][\/vc_row]<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/front-page.php","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ifortlock.my.id\/xe\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ifortlock.my.id\/xe\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ifortlock.my.id\/xe\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ifortlock.my.id\/xe\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ifortlock.my.id\/xe\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":0,"href":"https:\/\/ifortlock.my.id\/xe\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"wp:attachment":[{"href":"https:\/\/ifortlock.my.id\/xe\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}